Norwegian Customer Service Advisors

Ref: OD08909

Location: Belfast

Our client, a large international company, is seeking to recruit Norwegian Speaking Customer Service Advisors for their office in Belfast

The Job Role

Responsibilities will include

• Receiving inbound calls from customers and overcome issues to avoid customer cancellations.
• Providing customers with friendly, professional and knowledgeable customer support.
• Providing advanced services to customers
• Provides a precise response to all inbound emails received whilst providing a positive customer’s experience through efficient, friendly, high quality responses
• Designing offers to save customers that align with company revenue models and cancellation policies.
• Works effectively with other team members to provide support for external and internal customers.
• Focuses on retaining the customer by identifying trends in customer issues and providing resolutions.
• Documents customer requests, resolutions to customer issues, and negotiations with Customers in a clear and concise fashion.
• Is proactive and innovative to ensure that systems and processes are effective.
• Makes a small percentage of outbound calling and telesales to retain customers
• Proactively seeks feedback on ways to improve personal performance
• Takes ownership to ensure closure for all issues which cannot be resolved whilst dealing with the customer
• Takes part in, and encourages active participation in team discussion activities and focus groups
• Assists team leader in assessing and auditing responses and completing quality reports

The Candidate

Essential Criteria:

• Fluent in written and spoken Norwegian
• Fluency in written and spoken English
• At least 6 months previous experience in a customer service environment
• Experience in Microsoft Office and Internet
• Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
• Ability to multitask, plan and prioritise workload
• Excellent communication skills both verbal and written
• Demonstrates resilience and ability to work on own initiative
• Demonstrates problem solving and troubleshooting skills
• Demonstrates ownership and accountability to achieve deadlines and targets

Desirable Criteria:

• Knowledge of software, wireless routers and computer networks.
• Experience in a 2nd language
• 12 Months experience in Customer Service
• Experience in Translating documents
• Sales Experience

Additional Info

Salary: £14 - £16,000 depending on Experience

Benefits:

20 Holiday & 6 Stat days plus Birthday Off
Stakeholder Pension Scheme
Performance related pay / bonus structure
Large range of employee discounts
Quarterly reward and recognition schemes
Cycle to work scheme
Team and gem events
Relocation package

To apply for this role, please email your CV to careers@merrow.co.uk, or call: 0845 226 4748 for more information

Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. To view all our current vacancies please register on our website www.merrow.co.uk

Contact details

• Email: Click here to reply to this ad
• Phone: Recruitment on 0845 226 4748

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