A user friendly oen day course with other receptionists. Suitable for new or established receptionists. Topics on the day include:
Risk management at the reception where are the risks?, what can we do?
Medical Terminology for GP Receptionists
Confidentiality legalities, the risks, the challenges
Customer care at the GP reception
Dealing with Aggressive or Violent Patients at Reception

MELLON COUNTRY HOTEL, 25 NOVEMBER 9.15AM - 5PM
TO BOOK YOUR PLACE, GO TO WWW.PRIMALINEA.CO.UK
OR RING ON 028 9581 0061

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